ASSISTANCE AND SERVICES 360°

Customer satisfaction, Lifeblood for our work!

If today we are leaders in the sector it is thanks to all of you!
Sharing proposals, solutions and technologies with customers to transform projects into reality. Important opportunities for growth.

A staff of specialists able to offer complete SERVICES: from choosing the best solution, to installation and after-sales assistance.

OUR COMPANY, CERTIFIED BY A NOTIFIED BODY FOR QUALITY MANAGMENT SYSTEMS ISO9001 AND ISO 80079-34 ( ATEX), GUARANTEES ITS CUSTOMERS COMPLIANCE WITH THE APPLICABLE DIRECTIVES, TECHNICAL STANDARDS AND REGULATIONS ( ATEX, CE, MOCA, GMP).

SOME OF THE MAIN ACTIVITIES:

- Analysis and Verification of P&I and Customer Technical Specifications;

- Meetings on site and technical inspections to define the project;

- Design and proposal of a Customized Technical Solution;

- Drafting of Specifications and Documents necessary for the realization of the project;

- Realization of Verification and Tests at CO.RA. Technology Center with customer products;

- Project validation (DQ), FAT at CO.RA. or in SMART SERVICE;

- Installation and SAT at the customer site;

- IQ, OQ and PQ validation tests, Use and Maintenance manuals complete with certifications;

- TECHNICAL TRAINING for staff training on site or in SMART mode;

- Editing of Change Requirements;

- Technical support for drafting SOPs;

- Technical assistance on site or in SMART mode;

- Scheduled maintenance;

- Management of complaints and reports of anomalies.

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